Exchange, Return & Refund Policy
At VPcollections, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a straightforward return and exchange policy.
Return Policy
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Eligibility: Returns are accepted within 7 days of delivery.
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Condition: Items must be in their original condition, with all tags and packaging intact.
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Reason: A valid reason for the return must be provided.
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Refund Processing: Refunds will be processed within 5-7 working days upon receiving the returned product.
Exchange Policy
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Eligibility: Exchanges can be made within 7 days of delivery.
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Condition: Items must be in their original condition, with all tags and packaging intact.
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Reason: A valid reason for the exchange must be provided.
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Exchange Processing: Exchanges will be processed within 10-15 working days upon receiving the returned product.
Return/Exchange Procedure
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Contact Us: Reach out to our customer service team via WhatsApp or phone to initiate the return/exchange process.
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Provide Details: Share your order number and the reason for the return/exchange.
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Authorization: Our team will provide a return/exchange authorization number and guide you through the process.
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Ship Back: Pack the product in its original packaging and ship it back to us.
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Processing: Once we receive the returned product, we will process your refund or exchange.
Exceptions
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Damage/Alteration: Products that are damaged or altered by the customer cannot be returned or exchanged.
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Final Sale: Items sold as “final sale” or “clearance” are not eligible for return or exchange.